Support
Recover a Purchase
Use the email you entered at checkout to request a recovery code. If you have your order reference, you can enter it to recover a specific order
This preview links to the sandbox recovery service for test orders
Recover a test purchaseDownload and activation
When do I need an internet connection?
Connect for your first activation. After that, you can play offline by reopening the downloaded file in the same browser profile
What if I lose the original download?
Request a recovery code using your checkout email, then follow the recovery page instructions to download a replacement